Your Apprenticeship
Essentials
Learner Handbook
What every learner needs to understand about apprenticeships in England.
Where it starts What Is an Apprenticeship? Paid employment, structured training and occupational competence. See what it means → Induction to completion Your Apprenticeship Journey The stages from induction and initial assessment through to completion. Walk the journey → Three partners, one commitment The Apprenticeship Partnership The responsibilities of the learner, employer and training provider. Meet the partnership →
Your personalised route Your Training Plan and Starting Point Prior learning, individual needs, programme commitments and planned training. Explore your plan → Protected time to develop Off-the-Job Training What it is, what counts, protected training time and recording learning. Explore off-the-job training →
Know where you are going Progress Reviews and Feedback How progress is reviewed and how learners, employers and TLC contribute. Explore progress reviews → Showing what you can do Portfolio, Evidence and Assessment Evidence types, authenticity, quality and how learning is assessed. Explore assessment →
The skills behind every decision English, Maths, Digital Skills and Completion Development requirements, gateway, final assessment and certification. Explore essential skills → The language The Words You Will Hear The glossary, from KSBs and gateway to MASH and section 47, grouped so it reads rather than looks up. Learn the language →
Information specifically about the Safeguarding Support Officer Level 3 apprenticeship.
Your programme Welcome to Your Safeguarding Support Officer Apprenticeship The purpose of the programme, its ambitions and what learners will achieve. Start here → Who teaches you TLC and NSPCC: Your Training Partnership Who TLC and NSPCC are, what each partner contributes and who supports the learner. Meet the partnership → The occupation The Safeguarding Support Officer Role What the occupation involves, typical responsibilities, role boundaries and possible workplaces. Explore the role →
What competence means Your Occupational Standard The knowledge, skills and behaviours required to become occupationally competent. See the standard → Month by month Your Curriculum and Learning Journey The complete curriculum sequence, learning modules and how knowledge builds over time. Open the curriculum →
How it runs How Your Programme Will Be Delivered and Assessed Teaching, coaching, workplace learning, specialist NSPCC content, programme-specific evidence and assessment preparation. See how it runs → Everything you need Your Systems, Resources and Programme Contacts How to access TLC's learner portal, learning platform, portfolio system, support routes, resources and technical help. Get set up →
How we work How TLC Works: The Five Expectations Purpose, progress, partnership, professionalism and proof, and the three roles that carry them. See the expectations →
The policies, protections, expectations and support that apply to every TLC learner.
Safe, and heard Safeguarding and Reporting a Concern How TLC keeps learners safe, warning signs, reporting routes and what happens after a concern is raised. Know the routes → Recognising risk Prevent, Radicalisation and Online Safety The Prevent duty, recognising concerns, digital risks and accessing support. Understand Prevent → How we treat each other Equality, Diversity, Inclusion and British Values Protected characteristics, inclusive behaviour, democratic values and challenging discrimination. Explore inclusion →
Looking after you Health, Wellbeing and Learning Support Mental health, physical wellbeing, additional learning needs, reasonable adjustments and financial concerns. Find support → Both ways Your Rights and Responsibilities Employment rights, paid training, respectful treatment and the learner's responsibilities. Know your rights →
How we work Attendance, Conduct and Academic Integrity Participation, communication, professional conduct, plagiarism and the appropriate use of AI. Read the expectations → Handled properly Data Protection, Confidentiality and Social Media Protecting personal information, workplace confidentiality, online conduct and safeguarding-sensitive information. Handle it well →
Where it leads Careers and Personal Development Wider development, confidence, professional growth, careers guidance and progression planning. Look ahead → If something is wrong Concerns, Complaints, Appeals and Whistleblowing How to question a decision, make a complaint, appeal an assessment outcome or report serious wrongdoing. See the routes →
When things change Changes, Breaks, Redundancy and Leaving Early What happens if employment, health, working hours or personal circumstances change. Know what happens → The work itself Safeguarding in Practice The four Rs and the seven principles: how a competent practitioner behaves, rather than which form to fill. Read the practice →